Shipping Policy

1. Processing time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

2. Estimated delivery

Standard delivery typically takes 5–12 business days from the date the order is dispatched. Delivery times may vary depending on the destination country, local carrier operations, and customs clearance.

3. Tracking

A tracking number is provided by email as soon as it becomes available from our carrier. You can also track your order at any time on our Track Order page.

4. Shipping destinations

We currently ship across the European Union and selected international destinations. If your country is not available at checkout, please contact us at support@pethaveno.com.

5. Shipping costs

Shipping costs (when applicable) are calculated at checkout based on destination and order value. Promotional free-shipping offers are displayed on the product and cart pages.

6. Customs, duties and taxes

For orders shipped outside the European Union, the recipient may be responsible for any import duties, taxes, or customs fees imposed by the destination country.

7. Lost, delayed or damaged parcels

If your order is significantly delayed, appears lost, or arrives damaged, please contact us within 14 days of the expected delivery date at support@pethaveno.com with your order number and we will help resolve it.

8. Incorrect addresses

Please double-check your shipping address at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer. Reshipping costs in such cases are the customer's responsibility.

9. Contact

For any shipping-related questions, email support@pethaveno.com.