Terms & Conditions

1. Agreement

By accessing or using the Pethaveno website (the "Site"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your country of residence, to place an order on the Site.

3. Products and pricing

All product descriptions, images, and prices are provided for information purposes and may be updated at any time. Prices are listed in EUR and include applicable VAT where required. We reserve the right to correct any pricing errors and to refuse or cancel orders affected by such errors.

4. Orders and payment

All orders are subject to acceptance and availability. A contract of sale is formed once we confirm dispatch of your order. Payment is processed through our secure payment provider; we do not store your full payment card details.

5. Shipping and delivery

Shipping terms, processing times, and estimated delivery windows are described in our Shipping Policy. Estimated delivery times are not guaranteed.

6. Returns and refunds

Returns and refunds are governed by our Refund & Return Policy, including the EU statutory right of withdrawal where applicable.

7. Intellectual property

All content on the Site — including logos, text, images, and product designs — is the property of Pethaveno or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, or use any content without prior written permission.

8. Acceptable use

You agree not to use the Site for any unlawful purpose, to attempt to gain unauthorized access to our systems, or to interfere with the operation of the Site.

9. Limitation of liability

To the fullest extent permitted by law, Pethaveno is not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Nothing in these terms limits your statutory rights as a consumer.

10. Governing law and dispute resolution

These terms are governed by the laws applicable at the place of business of Pethaveno, without prejudice to the mandatory consumer-protection laws of your country of residence. EU consumers may use the European Commission's Online Dispute Resolution platform.

11. Changes

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes means you accept the updated terms.

12. Contact

Questions about these terms? Email support@pethaveno.com.